Data Protection declaration
of General Logistics Systems Spain, S.A.
From General Logistics Systems Spain, S.A. (“GLS Spain”)
The purpose of this Data Protection Policy is to provide information about the processing of personal data (hereinafter, “Data”) carried out by GLS Spain on the web domains https://gls-group.com/ES/, the web pages located under the domain https://www.gls-spain.es , and their respective subdomains and subdirectories (hereinafter jointly referred to as the “Website”), in My GLS App, or in the collection of data on paper (delivery note).
Data means any information relating to an identified or identifiable natural person. An identifiable natural person is any person whose identity can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one of several factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person. GLS Spain provides its transport services through a network of partner companies that covers the entire Spanish territory (the "GLS Network"). The GLS Network is made up of companies independent of GLS Spain, which assume the role of data controller for their own clients with whom they establish a service provision relationship and, therefore, may have their own privacy policies and/or Data Protection Officer.
1. Data Controller
The Data Controller is:
General Logistics Systems Spain, S.A.
C/ Ingeniero Torres Quevedo, 1
28022 Madrid, Spain
NIF: A61441523
Registered in the Madrid Mercantile Registry, volume 13515, folio 52, section 8, page M-219632.
2. Data Protection Contact Information
If you have any questions or concerns regarding the processing of your Data by GLS Spain, you can contact the Data Protection Officer at protecciondatos@gls-spain.com . You can also contact GLS Spain by sending a letter to the address indicated above.
You can also consult any questions regarding data protection on the website of the Spanish Data Protection Agency at https://www.aepd.es/es .
3. Processing of Your Data on the Website
In the course of managing the Website, GLS Spain processes your Data. Below, you will find information about the purposes and categories of Data processed by GLS Spain.
3.1 Hosting of our Website and Logging
On our Website, we use the website analytics tool Piano, from Applied Technologies Internet SAS, 85 Avenue Président JF Kennedy, 33700 Merignac, France. We use Piano to analyze your use of the website, compile reports on website activity, and improve your user experience.
With Piano, Website visitor interactions are systematically recorded and evaluated through the use of cookies and specific visitor IDs.
The data collected with Piano is anonymized or pseudonymized as quickly as possible. The IP address is shortened [LB1], and the login and device IDs are converted into a pseudonymous key. This generally excludes the possibility of direct personal identification. In particular, it is no longer possible to assign the data to the website visitor's computer or device.
When using Piano, we process the following data:
- Visitor ID
- IP address
- Audience information: number of visitors, visits, page views, events, bounce rate, geolocation (country, continent, region, subregion, language).
- The referring URL (the previously visited website), including search engines and social media sites, as well as campaign parameters;
- The visited URL with the associated page title and optional information about the page content;
- Technological details: devices, browsers, operating systems.
- How you navigate and interact with our Website, from the entry page to the end of the visit: pages displayed, click action, navigation, downloads, scrolling behavior;
- How you search on our Website: search results shown to you and results you click;
- How you contact us: initiation of our contact form completion, progress, and submission. Please note that we do not analyze contact form content.
- If you register for an account on our Website, we also track whether you are logged in or logged out.
We delete this Data after 25 months.
The legal basis for data processing is your consent in accordance with Art. 6 (1) a) GDPR.
You can withdraw your consent to non-essential cookies at any time with future effect by adjusting your preferences using the Cookie Settings button at the bottom left of the Website.
3.2 Request for shipping services and information requests
The Data entered by users in the "Request my tariff", "Send a parcel", "I want to send a parcel", "Business parcels", "Personal parcels", "Shipment inquiry", "Delivery authorization", "Change delivery conditions" forms will be stored in a file and processed for the sole purpose of managing shipments and providing interested parties with information related to the services contracted with GLS Spain (e.g., shipment arrival alerts, notification of possible incidents, etc.).
If you contact us regarding a contract or the services we offer, we will process your data to fulfill the contract and/or our pre-contractual obligations, in accordance with Art. 6 (1) b of the GDPR.
The Data entered by the user in the "I want to be an Agency", "I want to be a ParcelShop", or "I want to be a Delivery Driver" forms will be processed for the sole purpose of collecting information from interested parties in order to manage and address their interest.
Depending on the purpose, GLS Spain may process the following Data:
- identification data (e.g., first name, last name, email address, address (city, postal code, province, etc.), contact telephone number, etc.);
- personal data (e.g., date of birth);
- payment information (only when contracting a shipment with GLS Spain).
Form fields marked with an asterisk (*) are mandatory, and failure to complete them will make it impossible to process the user's request. We ask the user to inform us of any changes that may occur in the data provided.
The user guarantees and is responsible, in all cases, for the accuracy, validity, and authenticity of the Data provided and undertakes to keep them duly updated. The user will be solely responsible for completing forms with false, inaccurate, incomplete, or outdated information, and GLS Spain will be exonerated from any liability in this regard.
It is very important that the information provided by the user through free text fields does not contain confidential or especially sensitive information, such as racial or ethnic origin, ideology or political, religious, or philosophical beliefs, political party or union affiliation, physical or mental health, biometric data or genetic makeup, sexual orientation, criminal record, Social Security or personal identification number, etc.
If the user provides this type of information, they accept their own responsibility for any potential risks to their privacy. If we detect this type of information in the forms, we will delete it from our systems, and under no circumstances will it be considered for the provision of services or recruitment processes.
3.3 Handling General Inquiries
If you contact us, we will process your name, the contact information you provide, and your message to process and manage your inquiry. The legal basis for processing is our legitimate interest in processing and responding to your inquiry, in accordance with Art. 6 (1) f GDPR. We will retain the data until your inquiry is resolved.
3.4 Applications
If you send us an application, we will process your Data for the recruitment process.
We process the following categories of Data as part of the recruitment process:
• Basic data (e.g., first name, last name, contact information, email address, telephone number);
• Application data and documents (e.g., application letter, CV, information on academic training, acquired skills, diplomas and certificates, employment history, and references);
We process the Data solely for the recruitment process, which is necessary to carry out the procedures prior to entering into a contract, in accordance with Art. 6 (1) c) of the GDPR. We retain the Data for six months after the end of the recruitment process and receipt of a final response.
If the Data is required for the establishment or defense of legal claims after the end of the selection process, the Data may be processed additionally for the duration of the legal proceedings to safeguard our legitimate interests in the establishment or defense of legal claims, in accordance with Art. 6 (1) f) of the GDPR.
We use a technical service provider who processes the Data on our behalf.
3.5 GLS Group International Talent Pool
If you wish to be considered for future vacancies, you can give your consent to be included in our talent pool.
If you give your consent, we will store your Data indicated in the previous section in our talent pool and will contact you if your profile matches a new vacancy.
If your profile matches an international vacancy or a vacancy at one of the subsidiaries of GLS Group, we may share your application Data with recruiters at the relevant entity. You can find additional information about GLS Group subsidiaries and data protection in each country at https://gls-group.com/GROUP/en/data-protection/ .
We process your Data based on your consent, in accordance with Art. 6 (1) a) GDPR, and store it until you withdraw your consent.
We use a technical service provider who processes the Data on our behalf.
3.6 Email Job Alerts
If you would like to stay up-to-date with current job opportunities at GLS Group, you can subscribe to our "Employment Agency." If you subscribe to our Employment Agency, we will process the Data you provide with your subscription:
• First and last name (optional)
• Region of interest and/or job category (optional).
To ensure the registration process, we will send you a registration confirmation email, which will be recorded. This includes the date and time of registration and confirmation.
The legal basis for sending the newsletter is your consent, in accordance with Art. 6 (1) a) GDPR. Data processing in connection with sending your registration confirmation email and the associated data record is carried out in accordance with Art. 6 (1) f) GDPR, due to our legitimate interest in verifying successful registration.
You can log in to your profile at any time to change your preferences (region of interest and/or job category) or withdraw your consent. To do so, you must create a password and assign it to your profile. We will retain your data until you withdraw your consent.
We use a technical service provider to process your data on our behalf.
4. Call Center
4.1. Handling Calls to the Call Center
If we receive a call, you may be required to identify yourself in order to process your request. The legal basis for this processing will depend on your request, which may include: the consent expressed when making your request, the implementation of pre-contractual measures, or, if you are already a customer, the fulfillment of contractual obligations.
Your Data will be retained for the time necessary to process your request for information. Your data will then be retained for the legally required period to address potential legal liabilities.
Data will not be provided to third parties unless required by law or necessary to process your request. Specifically, your data may be disclosed to GLS Spain partner companies that are or have been involved in the transport and/or delivery of your parcel if necessary to inform you or to carry out the transport service.
You can exercise your data protection rights through the procedure described in the "Your rights as a data subject" section of this Policy.
4.2 Call Recording
Calls may be randomly recorded for quality assurance purposes and to ensure proper management of the service. The legal basis for this processing is the legitimate interest in evaluating the quality of the service provided.
We use a technical service provider that processes the Data on our behalf.
Recordings will be kept for 30 days and then deleted unless they need to be blocked for a longer period to address potential legal liability.
Data will not be provided to third parties except to comply with a legal obligation or unless necessary to fulfill your request. You can exercise your data protection rights through the procedure described in the "Your rights as a data subject" section of this Policy.
5. Cookies
You can consult our Cookie Policy at the following link .
6. Your rights as a data subject
6.1. General
As a data subject, you have the right to:
- Be informed and have access to your processed Data (Right to be informed and right of access pursuant to Article 15 of the GDPR).
- Have inaccurate Data corrected (Right to rectification pursuant to Article 16 of the GDPR).
- Have your Data erased (Right to erasure pursuant to Article 17 of the GDPR).
- Have your Data restricted (Right to restriction of processing pursuant to Article 18 of the GDPR).
- Have your Data provided to us (Right to data portability pursuant to Article 20 of the GDPR).
- Have your objection to the processing of your Data for reasons relating to your particular situation, based on legitimate interests, or the performance of a task carried out in the public interest (Right to object pursuant to Article 21 of the GDPR).
If legal retention periods require the storage of Data, it may only be deleted after the prescribed retention period has elapsed.
6.2. Withdrawal of Consent
When our processing is based on your consent in accordance with Art. 6 (1) a) GDPR or Art. 9 (2) GDPR, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on your consent before its withdrawal.
6.3. Exercising Your Rights
To exercise your rights, please contact protecciondatos@gls-spain.com and state which right you wish to exercise.
Please note that we may ask you for proof of identity to protect your personal information from unauthorized access or alteration.
6.4. Right to File a Complaint
You have the right to file a complaint with the Spanish Data Protection Agency if you believe your rights have been violated.
7. Transfer of Data to Third Parties
Your Data may be transferred to third parties to ensure the proper functioning of our services or to comply with our legal obligations. More specifically, it may be transferred to:
• Companies with which GLS Spain collaborates in the course of its activities (for example, subcontractors, service providers).
• Competent authorities or bodies determined by law in the context of legal and regulatory obligations.
Outside of these cases, the Data will not be transferred to third parties and will be deleted in accordance with the legally established deadlines.
8. Processing for Video Surveillance Purposes
GLS Spain has video surveillance systems located in its facilities for the purpose of preserving the security of people and property, as well as its facilities, as recognized in Article 22 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights.
The Data Controller of your image is GLS Spain.
The images captured are processed based on GLS Spain's legitimate interest in preserving the security of its facilities. The images will be retained for a maximum period of one month from the date they are captured, unless they must be blocked for disclosure to the competent public authorities to prove the commission of acts that threaten the integrity of persons, property, or facilities. The captured images will be accessible exclusively to those responsible for security and access control and, where appropriate, to law enforcement agencies or other competent authorities upon reasoned request. No further communication or international data transfer is anticipated.
A data subject rights request is the document that allows you to exercise your rights of access, rectification, erasure (deletion), objection, portability, and restriction regarding data protection. GLS Spain, in accordance with Article 12 of the General Data Protection Regulation (GDPR), provides this process to ensure control over your personal data.
Procedure
To exercise your rights, send an email to
protecciondedatos@gls-spain.com attaching the following scanned documents:
Completed and signed request form. Download the forms below.
A clear and legible copy of your Identification Document.
A clear and legible copy of the Validity of Special Power of Attorney, in case of representation.
If necessary, include any supporting documents related to your request.
Response Time
Requests will be processed within 30 days from the date of receipt. If the request is particularly complex or there is a high volume of requests, this period may be extended by an additional two months.
Forms
Standard
From General Logistics Systems Spain, S.A. (“GLS Spain”)
The purpose of this Data Protection Policy is to provide information about the processing of personal data (hereinafter, “Data”) carried out by GLS Spain on the web domains https://gls-group.com/ES/, the web pages located under the domain https://www.gls-spain.es , and their respective subdomains and subdirectories (hereinafter jointly referred to as the “Website”), in My GLS App, or in the collection of data on paper (delivery note).
Data means any information relating to an identified or identifiable natural person. An identifiable natural person is any person whose identity can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one of several factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person. GLS Spain provides its transport services through a network of partner companies that covers the entire Spanish territory (the "GLS Network"). The GLS Network is made up of companies independent of GLS Spain, which assume the role of data controller for their own clients with whom they establish a service provision relationship and, therefore, may have their own privacy policies and/or Data Protection Officer.
1. Data Controller
The Data Controller is:
General Logistics Systems Spain, S.A.
C/ Ingeniero Torres Quevedo, 1
28022 Madrid, Spain
NIF: A61441523
Registered in the Madrid Mercantile Registry, volume 13515, folio 52, section 8, page M-219632.
2. Data Protection Contact Information
If you have any questions or concerns regarding the processing of your Data by GLS Spain, you can contact the Data Protection Officer at protecciondatos@gls-spain.com . You can also contact GLS Spain by sending a letter to the address indicated above.
You can also consult any questions regarding data protection on the website of the Spanish Data Protection Agency at https://www.aepd.es/es .
3. Processing of Your Data on the Website
In the course of managing the Website, GLS Spain processes your Data. Below, you will find information about the purposes and categories of Data processed by GLS Spain.
3.1 Hosting of our Website and Logging
On our Website, we use the website analytics tool Piano, from Applied Technologies Internet SAS, 85 Avenue Président JF Kennedy, 33700 Merignac, France. We use Piano to analyze your use of the website, compile reports on website activity, and improve your user experience.
With Piano, Website visitor interactions are systematically recorded and evaluated through the use of cookies and specific visitor IDs.
The data collected with Piano is anonymized or pseudonymized as quickly as possible. The IP address is shortened [LB1], and the login and device IDs are converted into a pseudonymous key. This generally excludes the possibility of direct personal identification. In particular, it is no longer possible to assign the data to the website visitor's computer or device.
When using Piano, we process the following data:
- Visitor ID
- IP address
- Audience information: number of visitors, visits, page views, events, bounce rate, geolocation (country, continent, region, subregion, language).
- The referring URL (the previously visited website), including search engines and social media sites, as well as campaign parameters;
- The visited URL with the associated page title and optional information about the page content;
- Technological details: devices, browsers, operating systems.
- How you navigate and interact with our Website, from the entry page to the end of the visit: pages displayed, click action, navigation, downloads, scrolling behavior;
- How you search on our Website: search results shown to you and results you click;
- How you contact us: initiation of our contact form completion, progress, and submission. Please note that we do not analyze contact form content.
- If you register for an account on our Website, we also track whether you are logged in or logged out.
We delete this Data after 25 months.
The legal basis for data processing is your consent in accordance with Art. 6 (1) a) GDPR.
You can withdraw your consent to non-essential cookies at any time with future effect by adjusting your preferences using the Cookie Settings button at the bottom left of the Website.
3.2 Request for shipping services and information requests
The Data entered by users in the "Request my tariff", "Send a parcel", "I want to send a parcel", "Business parcels", "Personal parcels", "Shipment inquiry", "Delivery authorization", "Change delivery conditions" forms will be stored in a file and processed for the sole purpose of managing shipments and providing interested parties with information related to the services contracted with GLS Spain (e.g., shipment arrival alerts, notification of possible incidents, etc.).
If you contact us regarding a contract or the services we offer, we will process your data to fulfill the contract and/or our pre-contractual obligations, in accordance with Art. 6 (1) b of the GDPR.
The Data entered by the user in the "I want to be an Agency", "I want to be a ParcelShop", or "I want to be a Delivery Driver" forms will be processed for the sole purpose of collecting information from interested parties in order to manage and address their interest.
Depending on the purpose, GLS Spain may process the following Data:
- identification data (e.g., first name, last name, email address, address (city, postal code, province, etc.), contact telephone number, etc.);
- personal data (e.g., date of birth);
- payment information (only when contracting a shipment with GLS Spain).
Form fields marked with an asterisk (*) are mandatory, and failure to complete them will make it impossible to process the user's request. We ask the user to inform us of any changes that may occur in the data provided.
The user guarantees and is responsible, in all cases, for the accuracy, validity, and authenticity of the Data provided and undertakes to keep them duly updated. The user will be solely responsible for completing forms with false, inaccurate, incomplete, or outdated information, and GLS Spain will be exonerated from any liability in this regard.
It is very important that the information provided by the user through free text fields does not contain confidential or especially sensitive information, such as racial or ethnic origin, ideology or political, religious, or philosophical beliefs, political party or union affiliation, physical or mental health, biometric data or genetic makeup, sexual orientation, criminal record, Social Security or personal identification number, etc.
If the user provides this type of information, they accept their own responsibility for any potential risks to their privacy. If we detect this type of information in the forms, we will delete it from our systems, and under no circumstances will it be considered for the provision of services or recruitment processes.
3.3 Handling General Inquiries
If you contact us, we will process your name, the contact information you provide, and your message to process and manage your inquiry. The legal basis for processing is our legitimate interest in processing and responding to your inquiry, in accordance with Art. 6 (1) f GDPR. We will retain the data until your inquiry is resolved.
3.4 Applications
If you send us an application, we will process your Data for the recruitment process.
We process the following categories of Data as part of the recruitment process:
• Basic data (e.g., first name, last name, contact information, email address, telephone number);
• Application data and documents (e.g., application letter, CV, information on academic training, acquired skills, diplomas and certificates, employment history, and references);
We process the Data solely for the recruitment process, which is necessary to carry out the procedures prior to entering into a contract, in accordance with Art. 6 (1) c) of the GDPR. We retain the Data for six months after the end of the recruitment process and receipt of a final response.
If the Data is required for the establishment or defense of legal claims after the end of the selection process, the Data may be processed additionally for the duration of the legal proceedings to safeguard our legitimate interests in the establishment or defense of legal claims, in accordance with Art. 6 (1) f) of the GDPR.
We use a technical service provider who processes the Data on our behalf.
3.5 GLS Group International Talent Pool
If you wish to be considered for future vacancies, you can give your consent to be included in our talent pool.
If you give your consent, we will store your Data indicated in the previous section in our talent pool and will contact you if your profile matches a new vacancy.
If your profile matches an international vacancy or a vacancy at one of the subsidiaries of GLS Group, we may share your application Data with recruiters at the relevant entity. You can find additional information about GLS Group subsidiaries and data protection in each country at https://gls-group.com/GROUP/en/data-protection/ .
We process your Data based on your consent, in accordance with Art. 6 (1) a) GDPR, and store it until you withdraw your consent.
We use a technical service provider who processes the Data on our behalf.
3.6 Email Job Alerts
If you would like to stay up-to-date with current job opportunities at GLS Group, you can subscribe to our "Employment Agency." If you subscribe to our Employment Agency, we will process the Data you provide with your subscription:
• First and last name (optional)
• Region of interest and/or job category (optional).
To ensure the registration process, we will send you a registration confirmation email, which will be recorded. This includes the date and time of registration and confirmation.
The legal basis for sending the newsletter is your consent, in accordance with Art. 6 (1) a) GDPR. Data processing in connection with sending your registration confirmation email and the associated data record is carried out in accordance with Art. 6 (1) f) GDPR, due to our legitimate interest in verifying successful registration.
You can log in to your profile at any time to change your preferences (region of interest and/or job category) or withdraw your consent. To do so, you must create a password and assign it to your profile. We will retain your data until you withdraw your consent.
We use a technical service provider to process your data on our behalf.
4. Call Center
4.1. Handling Calls to the Call Center
If we receive a call, you may be required to identify yourself in order to process your request. The legal basis for this processing will depend on your request, which may include: the consent expressed when making your request, the implementation of pre-contractual measures, or, if you are already a customer, the fulfillment of contractual obligations.
Your Data will be retained for the time necessary to process your request for information. Your data will then be retained for the legally required period to address potential legal liabilities.
Data will not be provided to third parties unless required by law or necessary to process your request. Specifically, your data may be disclosed to GLS Spain partner companies that are or have been involved in the transport and/or delivery of your parcel if necessary to inform you or to carry out the transport service.
You can exercise your data protection rights through the procedure described in the "Your rights as a data subject" section of this Policy.
4.2 Call Recording
Calls may be randomly recorded for quality assurance purposes and to ensure proper management of the service. The legal basis for this processing is the legitimate interest in evaluating the quality of the service provided.
We use a technical service provider that processes the Data on our behalf.
Recordings will be kept for 30 days and then deleted unless they need to be blocked for a longer period to address potential legal liability.
Data will not be provided to third parties except to comply with a legal obligation or unless necessary to fulfill your request. You can exercise your data protection rights through the procedure described in the "Your rights as a data subject" section of this Policy.
5. Cookies
You can consult our Cookie Policy at the following link .
6. Your rights as a data subject
6.1. General
As a data subject, you have the right to:
- Be informed and have access to your processed Data (Right to be informed and right of access pursuant to Article 15 of the GDPR).
- Have inaccurate Data corrected (Right to rectification pursuant to Article 16 of the GDPR).
- Have your Data erased (Right to erasure pursuant to Article 17 of the GDPR).
- Have your Data restricted (Right to restriction of processing pursuant to Article 18 of the GDPR).
- Have your Data provided to us (Right to data portability pursuant to Article 20 of the GDPR).
- Have your objection to the processing of your Data for reasons relating to your particular situation, based on legitimate interests, or the performance of a task carried out in the public interest (Right to object pursuant to Article 21 of the GDPR).
If legal retention periods require the storage of Data, it may only be deleted after the prescribed retention period has elapsed.
6.2. Withdrawal of Consent
When our processing is based on your consent in accordance with Art. 6 (1) a) GDPR or Art. 9 (2) GDPR, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on your consent before its withdrawal.
6.3. Exercising Your Rights
To exercise your rights, please contact protecciondatos@gls-spain.com and state which right you wish to exercise.
Please note that we may ask you for proof of identity to protect your personal information from unauthorized access or alteration.
6.4. Right to File a Complaint
You have the right to file a complaint with the Spanish Data Protection Agency if you believe your rights have been violated.
7. Transfer of Data to Third Parties
Your Data may be transferred to third parties to ensure the proper functioning of our services or to comply with our legal obligations. More specifically, it may be transferred to:
• Companies with which GLS Spain collaborates in the course of its activities (for example, subcontractors, service providers).
• Competent authorities or bodies determined by law in the context of legal and regulatory obligations.
Outside of these cases, the Data will not be transferred to third parties and will be deleted in accordance with the legally established deadlines.
8. Processing for Video Surveillance Purposes
GLS Spain has video surveillance systems located in its facilities for the purpose of preserving the security of people and property, as well as its facilities, as recognized in Article 22 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights.
The Data Controller of your image is GLS Spain.
The images captured are processed based on GLS Spain's legitimate interest in preserving the security of its facilities. The images will be retained for a maximum period of one month from the date they are captured, unless they must be blocked for disclosure to the competent public authorities to prove the commission of acts that threaten the integrity of persons, property, or facilities. The captured images will be accessible exclusively to those responsible for security and access control and, where appropriate, to law enforcement agencies or other competent authorities upon reasoned request. No further communication or international data transfer is anticipated.
The rights of the data subject
A data subject rights request is the document that allows you to exercise your rights of access, rectification, erasure (deletion), objection, portability, and restriction regarding data protection. GLS Spain, in accordance with Article 12 of the General Data Protection Regulation (GDPR), provides this process to ensure control over your personal data.
Procedure
To exercise your rights, send an email to
protecciondedatos@gls-spain.com attaching the following scanned documents:
Completed and signed request form. Download the forms below.
A clear and legible copy of your Identification Document.
A clear and legible copy of the Validity of Special Power of Attorney, in case of representation.
If necessary, include any supporting documents related to your request.
Response Time
Requests will be processed within 30 days from the date of receipt. If the request is particularly complex or there is a high volume of requests, this period may be extended by an additional two months.
Forms